For your convenience, The Queen's Medical Center has an automated telephone system for checking your account balance, verifying your insurance, requesting a copy of your itemized statement and checking the date of the last payment made by you or your insurance in the last six months.
To access your account, call the patient billing line at 808.691.5300 any day of the week. Account representatives are available Monday thru Friday (except Holidays) from 8:00am to 4:00pm. Please have your 9 digit Queen's Medical Center account number ready to enter when prompted. You may also email us with any billing questions you may have.
Patient Financial Services
If you have questions regarding your insurance and/or payment arrangements, please call Patient Financial Services at 808.691.4210 between 8:00am and 4:00pm, Monday through Saturday. The Queen's Medical Center accepts deposits and payments by bank credit card, checks, money orders, traveler's checks or cash. You are strongly urged to handle the financial aspects of your stay before or during your discharge. Payments need to be in U.S. dollars. Any balance remains your responsibility. We will request payment upon discharge.
All accounts must be paid within 90 days unless other payment arrangements have been made with Patient Financial Services before discharge. We will assess a late payment charge of 1% per month, calculated at simple interest, on accounts not paid in full within 90 days (or longer if required by law).
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